Shipping & Returns

Returns & Refunds

What is your return policy?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

All returns will require prior authorization from the product manufacturer. The buyer is then responsible for paying the return shipping unless the return is due to our error. To be eligible for a return, your item must be brand new, unused condition and in the same condition that you received it. Unfortunately, under no circumstances can we take back an item that has been used. It must also be in the original packaging.

*Manufacturer return policies and restocking fees may vary, please contact us as soon as possible so a return request can be submitted.

Do you offer refunds?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.

What if I haven't received my refund yet?

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@thecookingline.com.

Shipping

Do you ship internationally?

Sadly, we are not currently shipping internationally. We can only ship free to the continental US. Hawaii, Alaska, & Puerto Rico must contact us for shipping rates. We also do not ship to P.O. or M.P.O. Boxes.

Will I be charged for taxes?

Only those purchasing from our beautiful sunshine state of Florida.

How much is shipping?

Here is a list of freight shipment options that are not included in a standard delivery or free delivery but are available at an additional charge:

  • Residential Delivery ($75) - Additional charges will be applied if freight items are to be delivered to a non-commercial address. Orders that are tagged with free shipping but are going to a residential address will be held until the shipping rates are determined. Price will vary depending on the size and quantity of the shipment.
  • Lift Gate ($50) - A hydraulic gate which brings your freight item down to curbside. This is needed to lower your freight package from the truck bed, to the ground in the event that no loading dock or fork lift is provided.
  • Call Notification - Used when you want the delivery person to call you to let you know they are on their way.
  • Inside Delivery - Additional charges are applied if you want the delivery person to physically bring the item into your business. This does not include installation or set up.

If you require one of the last two features you must contact us to first to confirm them. We will give you any adjusted shipping charges on your invoice prior to sending out your order. Freight deliveries are typically very heavy and large. Please make sure you have adequate personnel to unload and move your item on the day of delivery.

When will my order arrive?

Normal delivery time for shipping will range from 2 to 8 business days depending on distance from warehouse locations, excluding weekends and holidays. Please be aware that it may take up to 48 hours to process your order before it leaves from the manufacturers warehouse. Transit time does not include order processing time. Items cannot be sent out until the invoice is paid in full. We are not responsible for unforeseen transit delays unless you book the shipment with us and we confirm the guaranteed delivery date back to you. All orders placed Friday after 12pm will be shipped the following Monday.
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